FAQ

Questions people may have before ordering

Who can order naloxone through this service?

This individual request form is for people who need naloxone mailed to an Oregon address. You can request naloxone for yourself, someone you care about, your household, your car, or general community safety.

The service is meant to make naloxone easier to get, especially in places where pharmacy access, transportation, cost, privacy concerns, or distance make it harder to pick up locally.

Why mail naloxone?

Naloxone is most useful when it is already nearby. Public-health sources emphasize that bystanders can save lives when they have naloxone available during an opioid overdose. A mail-order option helps put naloxone in more homes, workplaces, outreach settings, and community spaces before an emergency happens.

Mail delivery also helps people who cannot easily get to a pharmacy or local program, who live far from services, or who are uncomfortable asking for naloxone in person.

Do I need to live in a rural area?

No. Rural access is a major reason this service exists, but the request form is for Oregon delivery rather than a county-by-county eligibility screen. Outreach may focus on rural communities, but people do not need to prove they live in a particular county or explain why they need naloxone.

Do I need insurance, ID, a prescription, or proof of need?

No. The request form does not ask for insurance, ID, a prescription, or proof that you or someone else may need naloxone. You do not have to explain why you need naloxone.

The FDA approved the first over-the-counter naloxone nasal spray in 2023. Oregon also allows pharmacist access through state naloxone protocols. This site is designed around mail delivery, not insurance billing or identity verification.

Is there an age requirement?

The form focuses on mailing information. Naloxone can be used for suspected opioid overdose in people of all ages, and use and storage instructions are included with each package.

Do I have to complete training before receiving naloxone?

No. Training and instructions are available, but they are not required before naloxone is mailed. Each package includes clear use information, and the site links to training resources for anyone who wants them.

The CDC explains how naloxone works and why carrying it can help someone respond quickly. Training can be helpful, but training completion should not be a condition of getting naloxone.

Do I have to use my legal name?

Use the name that goes on the mailing label. It does not have to be a legal-name verification process, but choose a name your mail carrier can deliver at the address you provide.

What address types can I use?

Use an Oregon address where mail can be delivered. Apartment or unit details are important if they apply. Address review is about whether the package can get there.

If an address cannot be validated or looks incomplete, staff may need to review it before shipping.

How many boxes can I request?

The individual form supports one or two boxes. If you need more than two boxes for an organization, event, outreach program, school, workplace, shelter, or community distribution effort, use the bulk-ordering path.

Can I order for a family member, friend, household, car, workplace, or community setting?

Yes for individual-scale use. It is okay to request naloxone because you want it nearby for someone else, your home, or your community. Larger organizational or program requests use the bulk-ordering path so the individual mail-order queue stays simple.

What if I am ordering for an agency, nonprofit, mutual-aid group, school, workplace, or public safety organization?

Please do not use the individual form for a bulk or program request. Use the bulk-ordering page so the request can be routed to the right partner process.

What comes in the package?

Each package includes nasal naloxone, simple use instructions, and a link or QR code for additional resources.

Will the package be discreet?

Packages are mailed in plain outer packaging without unnecessary labeling about naloxone or overdose. The mailing label still needs enough information for the carrier to deliver it.

What should I do during a suspected opioid overdose?

Call 911, give naloxone if you have it, and stay with the person until help arrives if it is safe to do so. FDA and CDC guidance says naloxone is safe to give when you think someone may be experiencing an opioid overdose, even if you are not completely sure.

Naloxone is temporary and is not a substitute for emergency medical care.

Does wider naloxone access increase drug use?

Available research does not show that take-home naloxone increases substance use. Naloxone is not addictive, does not cause euphoria, and has no effect in a person who does not have opioids in their system. Its purpose is to reverse an opioid overdose long enough for emergency help to arrive.

Will you contact me?

Email is optional. If you provide an email address, it may be used for request updates, delivery questions, or support if something needs review. If you leave email blank, the service should still be able to process normal requests, but staff may not be able to follow up if a package is returned or an address is incomplete.

Can I get tracking information?

Tracking may be available when the shipping workflow supports it and you provide contact information. The service should not require contact information just to request naloxone.

What if my package does not arrive?

If you provided contact information, staff may be able to look into the shipment or help with a returned package. If you did not provide contact information, the service can still document returned mail and shipping issues, but it may not be possible to reach you directly.

Why do you need my mailing address?

The address is needed to mail the package and confirm Oregon delivery. Address information is used for fulfillment, address review, and responsible operation of the service.

What information do you collect?

The individual request form asks for a mailing-label name, mailing address, quantity, and optional email address. It does not ask for insurance, ID, a prescription, age, demographic information, income, housing status, or a required story about why you need naloxone.

How is my information protected?

Shipping information has to be stored long enough to fulfill the request and operate the service responsibly. Optional survey responses are stored separately from the shipping order. The service also keeps limited operational records to manage delivery, returns, supply, and requests that need review without making people create accounts.

Is the survey required?

No. The survey is optional. It helps the team understand whether the service is useful, but it is not required to receive naloxone and is stored separately from the shipping order.

Who runs and funds this service?

This service is being developed by Tabor North with Oregon overdose-prevention and public-health partners.

Where can I read more about naloxone and this service approach?

Start with this site’s references page, which links to FDA, CDC, NIDA, Oregon, and peer-reviewed sources related to naloxone access, community distribution, and mail-based delivery.